RELATIONSHIP AND ACTION
- To research, analyze, evaluate and synthesize the needs, desires and aspirations of customers deeply and comprehensively.
- To research, design and invest in building a system of products and services with the best quality, meeting the needs to the maximum and bringing satisfaction to customers.
- To build the business culture based on the motto "Customer-centric", all activities of the Company and employees are directed towards the highest goal of satisfying the needs of customers, always putting ourselves in the position of the customers to evaluate and consider any issues.
- To develop the system of principles of communication and behavior towards customers for employees, which clearly define functions, tasks and standard behaviors to be performed.
- To implement customer care programs with many attractive and practical contents, ensuring interests and increasing benefits for customers.
- To actively build, implement (and always accompany customers) in community-oriented charity programs, environmental protection programs...